What does “The Perfect Shift” mean to you? Many restaurant managers, when asked, would simply say that The Perfect Shift would be one in which everything “went right”. Pretty unspecific, wouldn’t you say? Now let me ask you, as a restaurant manager, if you’re unsure of what The Perfect Shift is to you, how can [...]
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How many negative restaurant managers have you had the misfortune of working with? You know the type . . . the ones who walk around with this huge, dark cloud hanging over them. You can almost sense the storm clouds gathering before they even arrive at work. They almost never enter a shift without whining [...]
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How many of your people can you honestly say are excited about their job and their contributions? In today’s society, there is a prevalent attitude that restaurant work is a dry, unrewarding experience. Much of this attitude was developed over many years, and was fostered in the restaurant industry itself by those who relied heavily [...]
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Plan your shifts ahead of time How many managers do you know that have no idea who is on their schedule before that shift actually arrives? These are the same managers who are never prepared for the possibility of being under or over staffed. Likewise, they never set shift goals, Things To Do, or training [...]
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All too often we hear managers say things along the lines of “My store would be successful, if it weren’t for . . . ” These managers can give you a long list of reasons for their operation’s poor performance, but offer very little in the way of solutions. To them, there is always some [...]
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The “Let’s do it and let’s do it now!” attitude is one of the key elements of success, but whether or not that attitude is a driving force in your restaurant is entirely up to you, as manager and leader. In almost every instance, an operation without a sense of urgency is under the direction [...]
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